CapeTide Program & Community Manager

About CapeTide

CapeTide strengthens Cape Cod's economy by supporting small businesses and expanding access to entrepreneurial education, resources, and a community of champions.

This is a part-time W-2 position currently funded for an initial one-year term beginning August 18, 2026. Continuation beyond the initial term will depend on organizational needs and available funding. 

We're seeking a warm, organized, adaptable, and community-oriented Program & Community Manager to help facilitate entrepreneur programs and public events while serving as a primary point of contact for participating entrepreneurs.

Position Details

• Position: Program & Community Manager
• Type: Part-Time W-2 Employee
• Compensation: $32/hour
• Hours: Approximately 15 hours per week, with slight seasonal variation based on program needs
• Benefits: This position is not eligible for employer-sponsored health insurance or retirement benefits.
• Reports To: Executive Director, CapeTide
• Location: Hybrid; significant in-person presence required on Cape Cod
• Start Date: August 18, 2026
• Application Deadline: July 20, 2026

About the Role

The Program & Community Manager serves as the lead operational staff member during CapeTide programs and events. This role combines relationship-building with hands-on program coordination to ensure entrepreneurs, volunteers, and instructors have an outstanding experience.

CapeTide's curriculum, schedules, class materials, and operational systems are already established. The Executive Director oversees program strategy, curriculum, mentor management, partnerships, fundraising, and organizational communications. The Program & Community Manager focuses on facilitating program delivery, coordinating logistics, and supporting entrepreneurs throughout their experience.

Key Responsibilities

Entrepreneur Support

• Serve as a primary point of contact for entrepreneurs
• Support applications, interviews, onboarding, attendance, and ongoing participation
• Foster a welcoming, collaborative cohort environment
• Navigate sensitive situations with professionalism and empathy

Program & Event Facilitation

• Facilitate entrepreneur classes, workshops, and public events
• Coordinate instructors, volunteers, schedules, room setup, food, supplies, and materials
• Manage attendance, participant communications, and operational records
• Facilitate Zoom classes, breakout rooms, screen sharing, and participant troubleshooting
• Troubleshoot operational issues and adapt to changing circumstances
• Coordinate Final Presentations, Mid-Pitch events, Showcase & Celebration, and community outreach events
• Welcome participants, introduce speakers, make announcements, and confidently speak in front of groups, including using a microphone during public events

Volunteer & Administrative Coordination

• Recruit, coordinate, and support volunteer instructors and facilitators
• Facilitate class sessions using prepared materials if a volunteer instructor is unexpectedly unavailable
• Support HubSpot CRM, Google Workspace, and other organizational systems
• Maintain receipts, attendance records, and operational documentation

Schedule Expectations

Evening availability is required during active programs and events.

Fall Intensive (September–December)

• Tuesday and Thursday evenings (approximately 5:00–8:00 p.m.)
• Combination of in-person classes at the Cape Cod Chamber of Commerce and virtual classes via Zoom
• Participation in Final Presentation Week and the Showcase & Celebration event

Spring Accelerator Programs

• Session A: Tuesday and Thursday evenings (5:30–8:30 p.m.)
• Session B: Tuesday and Thursday daytime (10:00 a.m.–1:00 p.m.)
• Both programs are held at the Cape Cod Chamber of Commerce.

Candidates who are unavailable during Session B daytime hours are still encouraged to apply. We anticipate some flexibility in scheduling Spring programming and will consider availability as part of the hiring process. 

Responsibilities during both programs include preparing the classroom, greeting participants, facilitating program operations, coordinating logistics, and closing the space after each session.

Occasional travel throughout Cape Cod is required. Approved work-related mileage beyond normal commuting and approved program expenses will be reimbursed in accordance with organizational policies.

Qualifications

Required

• Excellent interpersonal and communication skills
• Ability to connect with people from diverse backgrounds and experiences
• Strong organizational skills and attention to detail
• Ability to work independently and manage changing priorities
• Comfortable facilitating groups, delivering presentations, and speaking publicly, including using a microphone at community events
• Comfortable troubleshooting issues calmly in real time
• Experience with Google Workspace
• Comfortable learning new technologies, including HubSpot and Zoom
• Reliable transportation
• Ability to lift and move program supplies weighing up to approximately 25 pounds, with or without reasonable accommodation

Preferred

• Experience coordinating events, workshops, or cohort-based programs
• Experience working with entrepreneurs, nonprofits, education, hospitality, or community organizations
• Experience managing volunteers
• Familiarity with HubSpot or other CRM systems
• Experience facilitating Zoom meetings

Equal Opportunity

CapeTide is committed to building an inclusive and welcoming environment for entrepreneurs, volunteers, staff, and community members. We encourage candidates from a wide range of backgrounds and experiences to apply.

To Apply

Please email the following to Hello@CapeTide.org with the subject line Program & Community Manager:

• Resume
• Brief statement of interest

Applications will be reviewed on a rolling basis through July 20, 2026.

Mentors work directly with entrepreneurs participating in CapeTide’s 12-Week Intensive (fall), offering guidance, encouragement, and practical insight based on their own experience. Each venture team is paired with a team of three mentors.

What you’ll do:

• Meet with your venture and co-mentors once per week for 60 minutes during the 12-week Intensive. The first meeting is in person; follow-up meetings are virtual.
• Attend in-person milestone presentations and required onboarding and orientation sessions.
• Offer perspective, accountability, and encouragement.

Time commitment: 6–8 hours per month during the program (mid-September through mid-December)

How volunteering works:
By signing up, you're expressing interest in serving as a mentor. Before each fall program, we'll reach out with the full schedule, expectations, and commitment details. You can decide each year whether you're able to participate.

Great for people who:

• Have business, nonprofit, or professional experience
• Enjoy coaching and problem-solving as a team
• Want to make a direct impact on a local venture

Table Coaches support entrepreneurs during CapeTide's 3-Week Accelerator (spring) by facilitating small-group discussions, asking thoughtful questions, and helping participants apply what they are learning to their own ventures. They work alongside instructors to create an engaging, collaborative, in-person learning environment.

What you'll do:

• Sit with a small group of entrepreneurs during class activities and discussions
• Ask questions, encourage participation, and help entrepreneurs think through challenges
• Share practical insights and perspectives from your own experience
• Support instructors by helping keep activities on track and ensuring participants stay engaged

Commitment: Event-based, approximately 3 hours per class
Timing: March and/or May, evening

How volunteering works:
By signing up, you'll be added to our Table Coach list. Before each Accelerator program, we'll send an invitation with the class dates and details, and you can choose whether you're available to participate that round. There's no obligation to volunteer each time, you're simply opting in to receive future invitations.

Great for people who:

• Enjoy coaching and encouraging others
• Have business or professional experience they would like to share
• Like interactive conversations more than formal presentations
• Want to make a meaningful impact with a flexible, occasional volunteer commitment

Guest Experts share knowledge in areas such as finance, marketing, legal topics, operations, or industry-specific skills.

What you’ll do:

• Lead a class or discussion using an existing CapeTide slide deck and curriculum. For some topics, this may involve participating on a panel facilitated by a staff member.
• Share practical tools and real-world insight.
• Support entrepreneurs' learning experience.

Commitment: One-time or occasional, approximately 3-hour sessions
Timing: Spring and fall opportunities

How volunteering works:
By signing up, you'll join our Guest Expert network. We'll follow up to learn more about your background and areas of expertise, then reach out when we have a class or topic that may be a good fit. CapeTide provides the curriculum, slide decks, and worksheets; you bring your experience and perspective to enrich the discussion.

Great for people who:

• Enjoy teaching and presenting
• Have subject-matter expertise
• Want a focused way to contribute

Application Readers help review program applications and ensure each applicant receives thoughtful, fair consideration.

What you’ll do:

• Read and score applications using clear guidelines
• Help identify entrepreneurs who are a good fit for CapeTide programs
• Support an equitable and transparent selection process

Commitment: 3-hour blocks
Timing: August, February, and April

How volunteering works:
By signing up, you'll be added to our Application Reader list. Before each selection round, we'll invite everyone on the list to volunteer. If you're available, wonderful. If not, there's no obligation.

Great for people who:

• Enjoy evaluating ideas and stories
• Want a behind-the-scenes role

Interview Panelists participate in interview teams to meet applicants and learn more about their ventures and goals.

What you’ll do:

• Participate in virtual or in-person interviews
• Ask prepared questions and provide feedback
• Help assess readiness and fit for CapeTide programs

Commitment: 3-hour block(s) as you're available
Timing: August, February, and April

How volunteering works:
By signing up, you'll be added to our Interview Panelist list. Before each interview round, we'll invite you to select one or more three-hour interview blocks that fit your schedule. There's no expectation that you'll participate every round, you're simply opting in to receive invitations.

Great for people who:

• Like conversation and listening
• Enjoy learning about new businesses
• Want to help shape each cohort
• Can dedicate a few hours during interview periods

Judges support CapeTide’s capstone presentations by evaluating entrepreneur pitches and providing constructive feedback.

What you’ll do:

• Sit on a panel of judges, listen actively, and ask entrepreneurs questions about their businesses in real time
• Review presentations and provide constructive feedback
• Help select award recipients

Commitment: Event-based (one evening, approximately 3.5 hours including a brief orientation)
Timing: December

How volunteering works:
By signing up, you'll be added to our Pitch Judge list. Before each year's Final Presentations, we'll send an invitation with event details and ask whether you're available to serve. There's no obligation to participate every year.

Great for people who:

• Are good listeners who enjoy learning from entrepreneurs' stories
• Feel comfortable using basic online tools to review and score presentations
• Like offering constructive, encouraging feedback in real time

Community Ambassadors help connect CapeTide to the wider Cape Cod community.

They are friendly, well-connected advocates who share information about CapeTide, attend local events, and help entrepreneurs and supporters discover our programs and opportunities. Additionally, they attend CapeTide alumni venture milestones like ribbon cuttings and grand openings.

What you’ll do:

• Represent CapeTide at community events, networking gatherings, and partner organizations
• Attend CapeTide alumni venture milestones like ribbon cuttings and grand openings
• Make introductions between CapeTide and potential entrepreneurs, volunteers, and partners
• Help grow awareness of CapeTide across towns and industries on Cape Cod

Commitment: Flexible (1–3 hours per month or event-based)
Timing: Year-round as opportunities arise

How volunteering works:
By signing up, you'll join our Community Ambassador list. We'll periodically share opportunities to represent CapeTide at local events, help at CapeTide events (such as registration or welcome tables), or attend entrepreneur milestones like ribbon cuttings and grand openings. You can choose the opportunities that fit your schedule.

Great for people who:

• Love connecting people and building community
• Are plugged into local networks
• Want to support small businesses without a heavy weekly commitment
• Enjoy in-person events